Short answer
To change a booking, contact the venue, email [email protected] or message the SupperClub WhatsApp Concierge with your new date; there is no second booking fee. To stop your membership renewing, go to Profile, Manage Account, Settings, Billing and turn off auto-renewal. Membership fees are non-refundable once charged.
Changing a booking
Plans change. To move a booking to a different date, use any of these:
- Contact the venue directly using the details in your booking confirmation.
- Email [email protected] with your booking details and new date.
- Message the SupperClub WhatsApp Concierge.
Rescheduling doesn't cost another booking fee.
Cancelling a booking
If you can no longer attend, let the venue or the SupperClub team know as early as possible, so the table can be offered to another member. Check your bookings at any time in My Bookings after logging in.
If the venue cancels or is full
After you book, the venue usually calls or emails to re-confirm. If your date is fully booked, they'll tell you and help you choose another date. If you'd rather not reschedule, your booking fee is returned as SupperClub booking credit for a future reservation.
Turning off membership auto-renewal
Memberships renew automatically at the end of each term unless you opt out. To opt out at any time:
- Log in and open Profile.
- Go to Manage Account, then Settings, then Billing.
- Select the i button next to your membership.
- Turn off the auto-renewal switch.
- Confirm by selecting "YES, I am sure".
Your membership stays active until the end of the current term. Membership fees are non-refundable once charged, so turn off auto-renewal before your renewal date if you don't want to continue.
When does my membership end?
A membership lasts from the day you sign up for the number of months in your plan. For example, a 6-month membership bought on 13 March runs until 13 September of the same year.
Reschedule rather than cancel
If you still want to go, moving the booking is usually better than cancelling: there is no second booking fee, and the team can often suggest another date or a similar venue if your first choice is full.
Need help?
Email [email protected] or message the WhatsApp Concierge and the team will help.
Changing the number of guests
If more or fewer people are coming, contact the venue or the WhatsApp Concierge with your booking details and the new number. Check the offer's terms first: some offers have a maximum of 8 or 10 people per booking.
Before you contact us
Have your booking details ready: the venue, the date and time of the booking, the name it was made under and the new date or guest number you would like. This lets the venue or our team update the reservation in one step.
Changing your plan
To move to a different membership, contact [email protected] or the WhatsApp Concierge. You can compare plans on Which SupperClub membership should I choose?
Related questions
Can I change the number of guests after booking?
Yes. Contact the venue or the WhatsApp Concierge with the new number, within the offer's group-size limit.
Can I turn auto-renewal back on?
Yes. Go back to Profile > Manage Account > Settings > Billing and turn the auto-renewal switch on, or ask [email protected] to help.
Can I get a refund on my membership?
Membership fees are non-refundable once charged. Turn off auto-renewal before your renewal date to avoid being charged for another term.
Do I keep access after turning off auto-renewal?
Yes. Your membership stays active until the end of the current term.
Why are some dates blocked in the calendar?
Blocked dates mean the offer isn't available that day, often because of public holidays. If you think availability is wrong, email [email protected] or message us on WhatsApp.
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