Short answer
When you book an offer through your SupperClub account, the venue receives your booking details. On the day, the venue charges you the SupperClub price automatically when the bill is prepared. You don't show a card, code or voucher, and every guest in the same booking gets the same discount.
What happens behind the scenes
Every SupperClub booking is sent to the partner venue with your name and contact details. That booking is how the venue verifies you as a member. When you arrive, your table is already reserved under your name, and the venue knows the reservation is a SupperClub booking. When the bill is prepared, the SupperClub price is applied. You don't have to mention it, show anything, or wait for a manager to approve it.
Step by step
- Book on SupperClub. Log in, choose an offer on the offers page, pick a date on the calendar and confirm.
- Venue confirmation. The venue usually calls or emails to re-confirm your reservation. If your date turns out to be full, they will help you choose another one.
- Arrive and enjoy. Order as normal under the terms of the offer.
- Pay the SupperClub price. The discount is already reflected on the bill.
Why you must book through SupperClub
The booking is the proof of membership. The only way to get the SupperClub discount is to book on SupperClub; booking directly with the venue, by phone or through another platform, won't carry the SupperClub price. If you turn up without a SupperClub booking, you will be asked to log in to your account on the spot and complete a booking before the discount can be applied.
What the discount covers
Each offer has its own terms, shown on the offer page: for example which days and times it is valid, which menu or package it applies to, and any limit on group size. Most offers allow unlimited guests; some have a maximum of 8 or 10 people per booking. Offers are designed to be valid most of the time, excluding public holidays, and blocked dates on the calendar show when an offer isn't available.
Things that don't count
Complimentary items, such as free coffee or other add-ons, aren't part of the discounted spend. For example, they don't count toward the AED 300 minimum spend for the Dining Passport.
If something goes wrong
If the discount isn't applied, ask the venue to check the SupperClub booking under your name. If it still isn't resolved, contact our WhatsApp Concierge or email [email protected] with your booking details.
A worked example
You book a dinner offer for four through SupperClub. The restaurant receives your reservation and calls the day before to confirm. You arrive, order from the menu covered by the offer, and when the bill comes it already shows the SupperClub price for the whole table. You pay the venue as normal. You never mention a code, and your guests don't need to do anything.
Discount, booking fee and credit
The discount is applied by the venue on the day. Separately, a small booking fee confirms each reservation, and every membership includes booking credit that covers it. See What is the SupperClub booking fee?
Related questions
Does the discount apply to everyone at the table?
Yes. Everyone in the same booking gets the SupperClub price, based on the offer's terms.
Is the discount valid on public holidays?
Most offers are valid all the time excluding public holidays. Dates when an offer isn't available are blocked in the booking calendar.
Will the people I'm dining with see a voucher or code?
No. There is nothing to present at the table. The SupperClub price is applied to the bill by the venue.
Can I book directly with the restaurant and still get the discount?
No. The discount only applies to reservations made through SupperClub, because the SupperClub booking is how the venue verifies your membership.
Where can I see the terms of an offer?
On each offer's page, before you book. The terms list the valid days and times, what the offer includes and any group-size limit.
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